May I Buy Your Telephone?

I did the deed, perhaps a little against my better judgement, but I did it. 

I’d been having troubles with my phone; oh, it was making calls with no problem, I’m assuming, but everything else seemed sluggish and worn out. But, I combated that with putting in a larger SD card to boost the phone’s memory and did some manipulating and seemed to get it working smoothly again.

But the lure of upgrading was gnawing at me and as our plans for last Friday had changed (I had taken the day off to spend with a houseguest who had his own change in plans and didn’t come) and when Ariel got home from work we decided we’d go see about the new Droid Razr Maxx and off to the mall to the Verizon store we went.

Now you know how I hate to call people (places, things) out, but in this case I feel it warranted (and please don’t take it personally my dear friend JP).

Of course I was concerned as I am with changes of any sort and I had question about how this new phone would function by comparison to my old one, about transferring all the information like phone numbers and addresses and I figured I’d have the weekend to set it up, work out a majority of the kinks, and generally get used to it.  I didn’t want to wait until, well, yesterday when it would have been shipped and I’d end up having to make another trip to the mall, which I really wasn’t looking forward to. All the while I was speaking to the salesman, he was yes’ing me to death and stepping over my questions with some technological gibberish and that was when he took the time to pay attention to me.  I was feeling the blood rush in my head in a panicky swirl of indecision and I  finally consented to get the phone when he said, “There’s only one problem, we don’t have any in stock,” with an added dastardly chuckle. “Can you check around at other stores?” Ariel suggested and at the service desk, salesman guy proclaimed no availability within a 20 mile radius. “Not even in a 500 mile radius,” he said, to punctuate the point. I took it as a sign, thanked him and left.

In the parking lot, Ariel asked Siri on his iPhone to find Verizon stores in the area and believe it or not, there was one not 2 miles from the house. They had one, but I had a bad taste in my mouth and was left even more unsure about the upgrade than before and he called back to say not to hold it, we weren’t coming.

Next day, in the wake of our Friday plans being canceled, I thought, hmm, let’s go check out the Verizon store in New Brunswick and see what they have to say. “Within an hour I’ll have a phone here for you,” the guy said on the phone. And he did, but it was defective and within 20 minutes some guy brought in another one which got activated and set up. They owner/salesman of the rather downsized store actually spoke to me like a human being, exercising the art of customer relations.

Once the transaction was complete, I decided to call out the mall store and asked how, if there wasn’t a phone within a 500 mile radius, he was able to produce 2 in the span of an hour and he told me that because in those corporate stores, they’re looking to make money and they don’t want to “waste their time” on an upgrade on a rather expensive phone ( under the plan we have they’d only make a fraction of the actual cost) and they’d rather spend their time on a new customer and make more than three times as much on the sale.

I filled out the survey I was asked to do and in the details box, spouted off on this incident. Now all I have to do is learn my way around the thing and everything will be right as rain.

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One Response to “May I Buy Your Telephone?”

  1. Melissa Says:

    Wow!!! They actually TOLD you the REAL reason that they said there were no phones available??? That is the most incredible thing of all if you ask me! “oh … if … “

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